- Korea Consumer Agency, Fair Trade Commission issue New Year's consumer damage warning -
□ The Korea Consumer Agency and the Fair Trade Commission issued a consumer damage warning for airline tickets, courier and gift certificates that are expected to increase consumer damage during the Lunar New Year holiday.
ㅇ Air tickets, courier, and gift certificate related services are areas where consumers' use increases before and after the holiday holiday, and consumer damage related to this continues to occur every year, requiring special attention from consumers.
- As demand for overseas travel is expected to continue to increase, it is necessary to check the possibility of natural disasters and social issues of travel destinations in advance and carefully check the refund regulations such as cancellation fees of each airline and travel agency.
- Before and after the holidays, demand for parcel delivery may increase, resulting in accidents such as damage, loss, and delay in delivery, so you should use it with sufficient time in advance.
- When purchasing (gift certificate) gift certificates in bulk or in cash, you should be careful of fraud damage. Mobile gift certificates issued through inter-
company transactions (B2B) have a short expiration date and are difficult to refund, so it is recommended to use them within the period.
□ The Korea Consumer Agency and the Korea Fair Trade Commission provided consumers with cases of damage and precautions to avoid similar damage.
ㅇ In the event of damage, you can apply for counseling or damage relief through the Consumer 24 or 1372 Consumer Counseling Center (paying for the sender).
□ Before purchasing a flight ticket, check in detail the possibility of a natural change in the destination, social issues, etc., and the cancellation or change conditions of the ticket seller (travel agency or airline). Before the departure date, check whether there is a change in the flight schedule. In the event of damage to consignment baggage (loss, damage, delivery delay, etc.), a confirmation of the damage is immediately issued at the airline desk in the airport.
□ Before and after the holidays, delivery may be delayed due to a rapid increase in the number of parcels, or there may be accidents of damage or damage to the goods, so request with sufficient time. Accurately state the type, quantity, and price of the shipment in the waybill and keep it until delivery is completed. The sender informs the recipient of the delivery of the parcel and the invoice number in advance to check the delivery status from time to time, and in the absence, the delivery place can be discussed with the courier service provider.
□ Before purchasing a gift certificate, you must check the issuance date, expiration date, refund regulation, and terms of use. In particular, be careful because mobile gift certificates often have a shorter validity than tributary gift certificates. B2B (business-to-business transaction) mobile gift certificates received as events, promotions, and holiday gifts must be used within the period.
□ In the event of consumer damage, you can apply for counseling or damage relief through "Consumer 24 (mobile app, http://www.consumer.go.kr )" or "1372 Consumer Counseling Center (1372 (payer, http://www.ccn.go.kr )" without a national code.